Maynard Fire Department – Emergency Medical Services
The Maynard Fire Department is proud to serve our community with a strong commitment to exceptional emergency medical care and customer service. We recognize that when someone calls 911, it is often one of the worst days of their life. Our mission is to respond with professionalism, compassion, and skilled care that brings order and reassurance during moments of crisis.
A cornerstone of our EMS system is our dedicated ambulance program, which responds to approximately 1,300 patient transports each year. These calls represent the majority of our service demand and highlight the critical role EMS plays in protecting the health and safety of Maynard residents.
While our primary destination hospitals include Emerson Hospital and Lahey Hospital & Medical Center, we also transport to Boston-area specialty hospitals and other regional facilities when patient condition and established protocols require a higher level of care or specialized treatment resources.
Although we primarily serve the residents of Maynard, our department is also part of a larger regional EMS system. On occasion, we respond to assist neighboring communities, just as we rely on mutual aid when multiple emergencies occur simultaneously within our own town. This cooperative system helps ensure that no call for help goes unanswered.
Highly Trained, Highly Prepared Personnel
All Maynard firefighters are certified Emergency Medical Technicians (EMT-Basic) and rotate staffing the ambulance each shift. This structure ensures that every EMT maintains strong, current clinical skills and remains actively engaged in patient care.
EMT certification is renewed every two years and requires completion of 40 hours of continuing education. In addition, the department prioritizes ongoing training through monthly instruction provided by outside EMS education partners. This commitment ensures our providers remain current with best practices and are prepared to deliver high-quality care in a rapidly evolving medical field.
EMS Leadership and Coordination
Our EMS operations are supported by EMS Coordinator Niccole Chiasson, who plays a vital leadership role in managing and advancing the department’s ambulance services. Her responsibilities include oversight of ambulance licensing and inspections, equipment management, training coordination and scheduling, onboarding new personnel, quality assurance of patient care reports, and ensuring overall operational readiness of the EMS system.
Her work is essential in ensuring that our EMS program operates efficiently, safely, and in alignment with both state regulations and best clinical practices.
Regional Collaboration and Medical Direction
The Maynard Fire Department is an active member of the Central Middlesex Emergency Response Association (CEMRA), a collaborative regional EMS organization that meets quarterly and also provides monthly training opportunities. Participants include EMS coordinators, medical direction, paramedic intercept services, Professional Ambulance Service (PRO), and surrounding communities.
CEMRA provides a forum to address regional EMS challenges, review clinical practices, and ensure consistency in patient care across neighboring jurisdictions. Through this partnership, Maynard participates in innovative initiatives, including a special project waiver allowing EMTs to administer intramuscular epinephrine under the “Check and Inject” program. This approach improves patient outcomes, reduces discomfort, and lowers overall cost of care. Maynard was one of the first communities to pilot this protocol, which has since become a standard practice across the Commonwealth.
The department also utilizes advanced life-saving equipment, including the LUCAS mechanical CPR device, which delivers consistent, high-quality compressions during cardiac arrest. This technology enhances patient survival potential by ensuring uninterrupted, standardized CPR during critical resuscitation efforts.
Community Education and Outreach
Beyond emergency response, the Maynard Fire Department is deeply committed to prevention, education, and community engagement. Our EMS personnel regularly provide CPR training to residents, businesses, and community groups, helping to build a more resilient and prepared population.
We also conduct outreach programs for older adults and work closely with the Maynard Public Schools to promote safety education. Station tours and ambulance familiarization visits are offered frequently, especially for children, to help reduce anxiety should they or a loved one ever require emergency transport.
Open Door to the Community
We encourage residents to stop by the fire station with questions, for education, or simply to learn more about the services we provide. Our goal is not only to respond in emergencies, but to remain an accessible, trusted resource for the community every day.
The Maynard Fire Department remains committed to delivering top-tier emergency medical services with professionalism, compassion, and continuous improvement—ensuring that when our community needs us most, we are ready.
EMS Coordinator – Firefighter/ EMT Niccole Chiasson
